To ensure you are getting the best experience possible, make sure you are running our most recent version of the application. To avoid having to check whether Teamworks has an update you can configure your phone settings to automatically download App Updates. Furthermore, be sure that your notifications are turned on within your phone's settings and set to persistent so that you do not miss any important communication! Steps for both iOS and Android devices have been included below.
Enable Automatic Downloads for App Updates (iOS):
To start, navigate to Settings on your mobile device. Scroll down to the App Store and click into it. At the top, you will see a category called Automatic Downloads, with the options Apps and App Updates.
Toggle on App Updates. This will ensure your phone will automatically download any updates as they become available. (You can toggle off the “Automatic Downloads” button to save cellular data while keeping automatic downloads of “App Updates” on. This will still allow for automatic updates when you are connected to a wifi network).
Note: Enabling this feature on your mobile device will ensure you always have the most up-to-date version of our app, without having to manually do it yourself. We recommend this action so that you are always getting the best in-app experience possible!
Enable Notifications on your Mobile Device (iOS):
To start, navigate to Settings on your mobile device. Scroll through your apps, and click into "Teamworks".
Click “Notifications”. First, make sure the top option Allow Notifications is toggled on. Next, choose how you wish for the notifications to be displayed; Lock Screen, Notification Center, and/or Banners (we recommend you allow all three options).
Setting Notifications to Persistent (iOS):
Within the Teamworks Notifications page, click into the "Banner Style" line item.
This will show two options; Temporary and Persistent. Switch this style to Persistent to be sure you do not miss any notifications. Choosing persistent ensures that the notifications do not disappear before you click into them, avoiding any accidental oversight of communication.
Enable Automatic Downloads for App Updates (Android):
To start, navigate to the Google Play store on your mobile device. Click into the Teamworks application and then navigate to the three-dot icon in the top right corner. Check the “Enable auto update” box. This will ensure your phone will automatically download any updates as they become available.
Enable Notifications on your Mobile Device (Android):
To start, navigate to Settings on your mobile device. Go to your notification settings, find your app notifications, and click into "Teamworks".
Toggle on “Show Notifications”.
How to Check your Mobile Application Version (iOS & Android):
If an update is required for use of the application you will see the following message appear. Clicking "Update" will route you to your app store where you can update to our new version.
You can also navigate to the App Store on your mobile device. Search for Teamworks, or find Teamworks in your list of Applications. Click “Update”.
To view which version of the app you are running on, open your Teamworks account and navigate to the three-dot (more) icon, and then to Settings. Here you will be shown the version of the app at the top of the screen.
*Enabling notifications is very important in order for your users not to miss any communication intended for them. Furthermore, setting banner style to persistent ensures they click into the notifications to clear them.
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Want to connect with Teamworks? Contact us by clicking the Help button below, by calling or texting 202-875-8930, or by sending an email to firstname.lastname@example.org.